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Hillock - Terms & Conditions


 1. Order Confirmation: 
All orders are subject to telephonic or WhatsApp confirmation before dispatch.

2. Delivery & Timeline: 
Standard delivery takes 3-5 working days. Please ensure the correct amount is ready for Cash on Delivery.

3. 07-Day Easy Return & Exchange:
You can request a return or exchange within 07 days of delivery if the product is unused and in its original Hillock packaging.

4. Shipping Policy for Returns:

  • Non-Refundable Charges: In case of a return, the original delivery charges are non-refundable.

  • Return Delivery: Customers are responsible for the shipping costs of returning the item. Hillock will not pay for return delivery charges.

Damaged Items: If we sent the wrong or damaged item, Hillock will bear all replacement costs.

5. Mandatory Unboxing Video:
For a smooth return/exchange process, customers are required to record a continuous, unedited video while unsealing and unboxing the parcel.

The video must start from the sealed condition and show the product clearly in one go.

Edited, cut, or videos recorded after unsealing will not be accepted. This video is mandatory evidence for any damage or missing item claims.

6. Official Channels & Fraud Protection:
Hillock only operates and sells through its official website and verified social media platforms. We are not responsible for any products purchased through unauthorized individuals or third-party sellers using the Hillock name. Please report any suspicious activity to our official customer support.